How Voice Assistants Are Transforming Customer Service

Discover how AI-powered voice assistants are helping businesses provide round-the-clock customer support.

Customer expectations are higher than ever. People want instant answers, whether it's 9am or 9pm. For many businesses in the North East of England, hiring enough staff to cover every call simply isn't feasible. That's where AI voice assistants come in.

What Is an AI Voice Assistant?

An AI voice assistant is a software agent that can answer phone calls, understand natural language, and respond in a human-like voice. Unlike traditional IVR menus, these assistants can hold genuine conversations, answer questions, book appointments, and even transfer calls to human agents when needed.

Real Benefits for Local Businesses

• Never miss a customer call again, even outside business hours
• Reduce wait times and improve customer satisfaction
• Free up your team to focus on high-value tasks
• Handle multiple calls simultaneously without extra staff

Getting Started

If you're considering a voice assistant for your business, the first step is understanding your most common customer enquiries. We can help you identify the best opportunities and build a solution that fits your needs.

Get in touch to learn how a voice assistant could work for your business.